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| 1 | | | | Introduction
Operations Overview | | | | Readings
Course Introduction.
Lecture #1 Notes.
Latour, Almar. Nokia Handles Supply Shock with Aplomb as Ericsson of Sweden Gets Burned. The Wall Street Journal. Dow Jones & Company, Inc., 2001. | |
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| 2 | | | | Project Management New Product Development & 3-DCE | | | | Case Robertson, Andrew and Stefan Thomke. Project Dreamcast: Serious Play at Sega Enterprises Ltd. (A). HBS Case No. 9-600-028. Harvard Business School Publishing, Boston, 1999. Readings Fine, C. Three-Dimensional Concurrent Engineering. In Clockspeed. Pp. 125-154. Levy, Ferdinand K., Gerald L. Thompson and Jerome D. Wiest. The ABC's of the Critical Path Method. Harvard Business Review, Boston, 1963. | |
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| 3 | | | | Operations Strategy Operations Analysis | | | | Case Sasser Jr., W. Earl and David C. Rikert. Burger King Corporation. HBS Case 9-681-045. Harvard Business School Publishing, Boston, 1998. Readings Garvin, David A. Types of Processes. HBS Note No. 9-682-008. Harvard Business School Publishing, Boston, 1981. Maister, David H. A Note on Production Inventories. HBS Note No. 9-683-065. Harvard Business School Publishing, Boston, 1983. A Note on Incremental Analysis. | |
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| 4 | | | | Inventory Management | | | | | |
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| 5 | | | | Process Technology | | | | Case Hallowell, Roger and Tonicia Hampton. Alaska Airlines: For the Same Price, You Just Get More…. HBS Case No. 9-800-004. Harvard Business School Publishing, Boston, 2000. | |
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| 6 | | | | Process Technology | | | | Case Write-up Deighton, John and Kayla Bakshi. Webvan: Groceries on the Internet. HBS Case No. 9-500-052. Harvard Business School Publishing, Boston, 2003. Readings They've Got Mail. | |
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| 7 | | | | Process Technology ERP Systems | | | | Case Austin, Robert D., Richard L. Nolan and Mark Cotteleer. Cisco Systems, Inc.: Implementing ERP. HBS Case No. 9-699-022. Harvard Business School Publishing, Boston, 2002. Readings Austin, Robert D., Cedric X. Escalle and Mark Cotteleer. Enterprise Resource Planning, Technology Note. HBS Note No. 9-699-020. Harvard Business School Publishing, Boston, 2003. | |
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| 8 | | | | Process Analysis Process Flow Models | | | | Readings Inventory Buildup Diagrams. Queueing Note. | |
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| 9 | | | | Process Quality | | | | Case Miller, Jeffrey G. and R. Paul Olsen. National Cranberry Cooperative. HBS Case No. 9-675-014. Harvard Business School Publishing, Boston, 1983. | |
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| 10 | | | | Process Analysis Queueing Systems | | | | Case Maister, David H., Shauna Doyle and Rocco Pigneri. University Health Services: Walk-In Clinic. HBS Case No. 9-681-061. Harvard Business School Publishing, Boston, 1999. | |
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| 11 | | | | Process Quality Quality Tools and Philosophies | | | | Readings Managing Quality Improvement. Brassard, Michael. The Memory Jogger. Goal/QPC, 1988. (To be distributed in class). Berwick article. Motorola's publication, What is Six Sigma? | |
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| 12 | | | | Process Quality Toyota Production System | | | | Case Mishina, Kazuhiro. Toyota Motor Manufacturing, U.S.A., Inc. HBS Case No. 9-693-019. Harvard Business School Publishing, Boston, 1995. Readings Triumph of the Lean Production System. Karmarkar, Uday. Getting Control of Just-in-Time. Harvard Business Review, Boston, 1989. | |
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| 13 | | | | Process Quality Toyota Production System | | | | Case Mishina, Kazuhiro. Toyota Motor Manufacturing, U.S.A., Inc. HBS Case No. 9-693-019. Harvard Business School Publishing, Boston, 1995. Readings Triumph of the Lean Production System. Karmarkar, Uday. Getting Control of Just-in-Time. Harvard Business Review, Boston, 1989. | |
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| 14 | | | | Process Quality | | | | Readings Hammer, Michael. Reengineering Work: Don't Automate, Obliterate. Harvard Business Review, Boston, 1990. Cole. Reengineering the Corporation: A Review Essay. See also http://www.hammerandco.com/publications.asp for additional articles by Dr. Hammer. | |
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| 15 | | | | Process Quality Management of Constraints | | | | Readings Goldratt and Cox. The Goal: A Process of Ongoing Improvement. | |
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| 16 | | | | Supply Chain Design | | | | No reading; Lecture on Clockspeed. | |
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| 17 | | | | Supply Chain Management Postponement | | | | Case Kopczak, Laura Rock and Hau Lee. Hewlett-Packard Co.: Deskjet Printer Supply Chain (A). HBS Case No. GS3A. Harvard Business School Publishing, Boston, 2001. | |
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| 18 | | | | Supply Chain Management Vendor-managed Inventory | | | | Case Hammond, Janice H. Barilla SpA (A). HBS Case No. 9-694-046. Harvard Business School Publishing, Boston, 1994. | |
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