Job No. 157284
- Job Title:
- Director of Advising Systems & Technology
- Employer:
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Stony Brook University
- Location:
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Stony Brook , NY
- Posting Date:
- 11-Dec-2025
- Description:
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We are the Division of Undergraduate Education
We are student-centered departments dedicated to fostering and enhancing the ever-evolving undergraduate academic experience.
We implement and support innovative teaching, advising, and student interventions that strategically promote student success, retention and graduation.
We strive to create meaningful relationships with students and value collaboration with colleagues across academic and administrative areas to ensure students experience an inclusive and engaging environment.
We are constantly evolving. We are a division of creative, forward thinking and solutions-focused staff, who are committed to professional growth, training, research initiatives and collaboration within our area and with campus partners.
We invite you to apply to work in our division.
Click here for more information about the Division of Undergraduate Education
Required Qualifications (as evidenced by an attached resume):
Master’s degree (foreign equivalent or higher). Four [4] years full-time experience in academic advising, student success, student services, or higher education administration in a college or university setting. Experience leveraging technology to support student success units and improve student outcomes. Experience developing and implementing success, retention, and graduation initiatives on a college or university level. Experience managing aspects of student success technology (CRM, Degree Audit, etc.)
Preferred Qualifications:
Experience with EAB Navigate. Experience collaborating with vendors to enhance product functionality. Experience implementing new technologies or functionality in a higher education setting. Experience troubleshooting technical and functional issues with advising systems. Experience interacting with a diverse student population in an academic environment.
Brief Description of Duties:
The Director of Advising Systems & Technology will manage Customer Relationship Manager (CRM) and collaborate heavily with university advising offices, The Office of the Registrar, and the Division of Information Technology to ensure effective support for advising and academic success operations. Reporting to the Assistant Provost for Academic Advising, the Director will advance institutional advising priorities through effective management of advising technologies, systems, and outreach. The Director will collaborate frequently with advising offices and other units across campus, coordinating initiatives at the intersection of technology and student success.
Duties:
Advising Systems Management
Serve as system manager for CRM.
Manage workflows and operational processes delivered through CRM, including but not limited to advisor assignments, progress reports, appointment scheduling, and campaigns and communications.
Identify new use cases for system functionality and collaborate with academic units to support student success initiatives through CRM.
Collaborate frequently with the Office of the Registrar to ensure advising tools such as Degree Audit and Schedule Builder are accurate, user-friendly, and reliable.
Collaborate with the Division of Information Technology to stay up to date on processes and ensure that advising technology remains robust through system and SIS updates.
Collaborate with Admissions and Enrollment Management to support efficient student transition into university advising systems and processes.
Serve as primary CRM liaison to identify, communicate, and help resolve technical issues.
Education and Training
Support the academic advising community in the training for CRM, Degree Audit, and other advising systems.
In collaboration with the Assistant Provost, identify best practice expectations for technology use, and provide sufficient training and support for units to meet those expectations.
Support the onboarding of new departments and advising units to acceptable CRM use.
Partner with the Office of the Registrar and Division of Information Technology to ensure effective and up-to-date tutorials and training materials for both advisors and students related to advising technology.
External Collaboration
Serve as institutional liaison to CRM vendor and chair advisory group.
Work regularly with vendor to ensure effective technical and functional support. Communicate institutional needs and use case ideas to vendor to support system enhancements.
Stay current on trends in advising technology and identify new appropriate tools to support student success.
Assessment and Evaluation
Engage in consistent assessment and evaluation of advising systems and technology to ensure effectiveness.
Key assessment metrics will include campus adoption and utilization, student and staff outcomes, technical reliability, ease of use, and impact on process improvement.
Prepare reports on advising systems efficacy.
Divisional Support
Participate in various divisional and university programs and services including training/staff development, campus events, special events, search committees, and divisional and university committees.
Other duties and projects as assigned and appropriate to rank and departmental mission.
- Contact information:
- Stony Brook University
- Stony Brook, NY 11794
- United States
- Employer's Website:
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