Job No. 156882
- Job Title:
- Network Services Associate
- Employer:
-
Emory University
- Location:
-
Atlanta , GA
- Posting Date:
- 29-Oct-2025
- Description:
-
Description
Reporting to the Build or Run Managers of Network Services, the Network Services Associate supports and assists with installs and activations and repairs of campus voice and data services.
KEY RESPONSIBILITIES:
Responds to work orders (WOs) and trouble tickets to perform moves, adds, changes, and installs and to repair interrupted service.
Supports communications wiring installs, labeling, and testing in accordance with internal IT and industry standards.
Interacts with Coordinators and customers to clarify work details and to troubleshoot issues.
Utilizes automated tracking and management tools to update status, report details, and complete work assignments.
Interacts with customers to determine needs and issues.
Assists with equipment demonstrations to explain operations.
Interacts with Coordinators to initiate on-site changes to WOs and to maintain flexibility.
Performs on-site customer walk-throughs to assist with developing effective WOs.
Prepares for moves to support equipment needs, clarify instructions, and gather resources (e.g., department staff, etc.).
Assists with moves of communications services to provide existing service levels at new locations.
Supports new voice and data connections to provide customers with new service.
Interacts with Coordinators to update and change WO instructions.
Assists with wiring installs to provide connections from communications closets to the workspace.
Inspects communications closets to ensure security, safety, and cleanliness.
Evaluates communications closet configurations to recommend data switch port upgrades.
Maintains team vehicles to ensure safety and operability.
Maintains campus emergency and elevator phones to ensure service levels and safety.
Maintains personal team toolkit bags to ensure tool functionality and to ensure tool bags are sufficiently equipped for meeting WO demands.
Utilizes software to update WOs and to document and track work status for meeting service level requirements.
Updates software records to maintain accurate and up-to-date information.
Applies accurate prices for work performed to WOs to ensure proper billing.
Closes out trouble tickets to verify issues have been corrected.
Utilizes Microsoft Excel to build spreadsheets for data port assignments.
Utilizes applications to print labels for phones.
Performs other related duties as required.
MINIMUM QUALIFICATIONS:
A high school diploma or equivalent, and relevant IT coursework.
Ability to lift up to 50lbs. Ability to bend, stoop, and twist.
Valid Georgia driver's license and an insurable driving record.
NOTE: Position tasks are generally required to be performed in-person at an Emory University location. Remote work from home day options may be granted at department discretion. Emory reserves the right to change remote work status with notice to employee.