Job No. 155411
- Job Title:
- Academic Program Support Specialist
- Employer:
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University of Utah
- Location:
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Salt Lake City , UT
- Posting Date:
- 08-May-2025
- Description:
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Job Summary
The Office of Admissions is currently hiring a Full-Time Residency APSS application evaluator. This employee will be scheduled to work a maximum of 40 hours a week. This is a hybrid in-office and remote position.
This position requires employees to work on campus 5 days/week for their first 90 days. At that point, with supervisor approval, employees will have the option to work 3 days/week remotely and 2 days/week on campus.
Out of state remote employment is not allowed, candidates must be living in the state of Utah to be considered.
While working remotely:
They will evaluate residency applications from students changing their status from non-resident to resident for tuition purposes.
They will prepare, verify, and enter data into computerized student information systems.
They will respond to applicant emails regarding their application daily from their email inbox.
They will manage student university records by performing clerical activities to maintain student files.
While working in-office:
They will be responsible for providing general student support for prospective and current students regarding their residency for tuition purposes at the University of Utah. This will involve general knowledge of residency policies, procedures and deadlines along with familiarity with other campus departments and resources.
This position provides the second level of escalated assistance to customer service needs, one level above the generalized service that clerks are responsible to provide, and one level below the conflict de-escalation that the supervisors are responsible to provide. The employee will answer more detail-specific and complicated phone calls from students, family members and department representatives, providing answers to questions that need some time to answer and some higher-level investigation, as opposed to general answers that the clerks provide.
They will provide general support at the office walk-up window, assisting students with residency queries in person.
This position is responsible to lead regular Zoom question and answer sessions with students and parents to answer general questions; they lead these discussions in coordination with a student clerk, who takes minutes and provides copies of resources.
In addition, they will provide a level of email support, answering higher-level and/or escalated questions within the residency inbox.
Employees will collaborate with other staff to provide answers and support for more detailed student queries and may be asked to assist with other internal departmental questions.
Responsibilities
Learn the University of Utah’s policies regarding residency for tuition purposes.
Conduct evaluations to ensure that all eligible students are classified based on the application they submit, including:
Reclassifications
Exception
Addenda
Tuition Waivers
Provide detail-specific email support through the general residency inbox
Reply to email inquiries about the status of applicants’ applications that are assigned to this employee’s work queue.
Upload documents into the applicants’ files as needed for the evaluation.
Answer telephone queries relating to in-state tuition residency and provide detail-specific student and department support
Provide in-person support to students visiting the office walk-up window
Collaborate with in-state tuition residency staff to provide detailed student support when needed
Attend all-staff training sessions and area meetings as instructed by supervisor
Resolve problems and complaints by researching and locating other sources to assist in solutions
Collaborate and assist with department projects and objectives when requested
Demonstrate excellent customer service and effective communication skills
Complete tasks assigned by supervisor in a timely manner
Other tasks as assigned.
This is a partially remote position. In order to perform the job responsibilities remotely, reliable internet connection and a personal computer with web cam are required. Staff are responsible for providing their own laptop or desktop and
Internet connection while working from home – compensation for these services are not provided. On-boarding and new employee training will be conducted both in-person and virtually via Zoom and Microsoft Teams.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Work Environment and Level of Frequency typically required:
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing).
Minimum Qualifications
Three years of general office experience or equivalency (one year of education can be substituted for two years of related work experience), one of which in an academic setting; and demonstrated human relation and effective communication skills required. College coursework in a related area is preferred.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
Preference will be given to candidates with previous experience in the Office of Admissions at the University of Utah.
- Contact information:
- University of Utah
- Salt Lake City, UT 84112
- United States
- Employer's Website:
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