Job No. 155079
- Job Title:
- IT and Building Project Support
- Employer:
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University of Wisconsin-Madison
- Location:
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Madison , WI
- Posting Date:
- 07-Mar-2025
- Description:
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Job Summary:
This position works for the Department of Psychology in the College of Letters & Science, under the direction of the IT Director for the department. This position will serve as one of the primary points of contact for the technology and facilities support help desk. Position responsibilities include setup and upgrading computers, troubleshooting hardware and software issues for Window and MacOS computers, and providing advice to faculty, instructional staff, students and research staff to help determine appropriate use of technology for instructional, research and administrative purposes. The position will also assist with maintenance and upgrade of technology infrastructure such as servers. Furthermore, they will perform routine and non-routine troubleshooting for computer problems and consult with customers to understand their business problem and determine the best way to meet their information needs. The position may help identify items that need to be purchased for the department and research labs.
This position will be required to travel between multiple buildings on campus to perform this service. In addition to technology support, the position assists with managing classroom AV systems and supporting department special events.
The final candidate will be asked to complete a number of trainings specific to UW systems.
This position will also work with the Department Administrator to support building projects and other small building maintenance needs. For example, when new faculty start with our department, we often have to complete small renovations to their space. We are looking for someone who can focus on helping moving projects along, call various trade shops to check on things, communicate with building occupants about upcoming events or impacts, help track space assignments, etc. The percentage of time needed for this portion of the position may fluctuate depending on needs and the time of year. No specific building or construction knowledge is needed.
The UW-Madison Department of Psychology is well-known in the field of psychology. The department consists of faculty, staff, postdoctoral associates, graduate students, and undergraduate students. We value a respectful, collaborative environment.
Responsibilities:
Provides multidisciplinary information technology (IT) services to support routine to moderately complex IT functionality according to work unit or program's business goals and objectives.
20% Answers routine to moderately complex questions and provides information, creates documentation, and trains end users regarding hardware, software, applications, and technology access
50% Installs, maintains, and troubleshoots hardware, configurations, multimedia, and software applications for various environments and business needs
10% Researches potential technology purchases and makes recommendations to leadership according to work unit business needs and requests
20% Coordinate, track, and manage building projects.
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
- Contact information:
- University of Wisconsin-Madison
- Madison, WI 53706
- United States
- Employer's Website:
-
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