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Job No. 149611

  • Job Title:
  • Enterprise Systems Analyst I or II
  • Employer:
  • University of Idaho
  • Location:
  • Moscow , ID
  • Posting Date:
  • 25-May-2023
  • Description:
  • Posting Context Statement
    The Server Infrastructure team is part of the Office of Information Technology (OIT) and is responsible for server systems architecture, deployment, and maintenance for the university. The Systems Infrastructure team delivers support to the university community through the development of relationships to vendors and departments, forecasting server system and infrastructure needs, and planning infrastructure deployments to run university workloads, both in the cloud and on-premises.
    Position Overview
    This position is responsible for auditing, reporting, inventorying, ordering, installing and maintaining inventory systems infrastructure equipment. The position will act as part of a team and will provide customer service and end user support. The position will provide input on solutions, prioritizing requests and maintain documentation.

    Level I position provide server infrastructure, storage, cloud platform support and related security for server systems to the university community. They will follow standard processes and procedures to resolve server system compliance, work on smaller projects with limited scope, follow documented processes and standards, and participate in on-call rotation.

    Duties may include:
    Design and use audits and reports to identify and resolve server problems
    Engage Application Administrators and customers to help troubleshoot application-related problems
    Perform periodic ordering, audits, analysis and reporting for software licensing and support agreements
    Evaluate, implement and maintain systems infrastructure management tools
    Maintain server system drivers and firmware
    Coordinate software licensing, contracts, service purchasing and renewals
    Create, edit and update documentation for various Systems Infrastructure processes
    Peer review new code, documentation and processes
    Review and suggesting improvements to source code and documentation for scripts and applications
    Improve reliability and repeatability of processes by utilizing scripting, software tools and automation
    Other duties as assigned

    Level II positions provide server infrastructure, storage and cloud platform support for server systems to the university community. They build, deploy, secure and maintain new server infrastructure on-premises and in the cloud. They identify ways to automate processes to improve day-to-day administrative tasks and work with technical staff to resolve advanced technical issues.

    Duties may include:
    Create, configure and maintain an enterprise server environment while maximizing security, reliability and performance
    Perform server systems security analysis, monitoring, troubleshooting, consultations, design and implementation
    Identify and respond to security vulnerabilities, attacks and events
    Research, develop and present complex technical solutions to management and technical staff
    Design and use audits and reports to identify and resolve server problems
    Perform periodic ordering, audits, analysis and reporting for software licensing and support agreements
    Maintain documentation to ensure accuracy and identify inefficiencies
    Review and suggest improvements for source code, documentation for scripts and applications
    Improve reliability and repeatability of processes by utilizing scripting, software tools and automation
    Other duties as assigned

    Salary Range, depending on education and experience
    ESA I: $53,000.00 + DOE
    ESA II: $72,000.00 + DOE

    Unit URL
    Join Office of Information Technology (OIT) | University of Idaho (uidaho.edu)
    Position Qualifications
    Required Experience
    ESA I
    One year maintaining technology infrastructure
    One year installing and configuring operating systems in an enterprise environment
    One year providing support and customer service related to technology

    ESA II
    One year leading projects and designing advanced server systems
    Four years developing, installing and maintaining physical and virtual enterprise systems across on-premises or cloud infrastructure
    Three years providing support and customer service related to server systems
    Required Education
    ESA I & II
    High School Diploma or equivalent
    Required Other
    ESA I & II
    Periodically participating in an on-call rotation, monitoring server health and responding to incidents and events

    Additional Preferred
    ESA I
    Associate’s degree or higher in a related field
    Experience building and automating servers either on-premises or in the cloud
    Experience supporting components of a data center environment, including rack-mount hardware, structured cabling, UPS, power management and cooling
    Demonstrated clear and concise technical writing skills
    Experience interacting with users and with vendors/partners to identify and resolve server hardware and application problems
    Experience working cooperatively and communicating effectively with management, colleagues and end-users in a customer service driven environment
    Experience working in higher education
    Experience with the following products and services:
    Red Hat Enterprise Linux and Microsoft Windows Server
    Cloud infrastructure (for example, Oracle Cloud Infrastructure)
    Scripting tools like PowerShell, Python and Bash
    Security standards, tools and procedures
    Certificate of Lifecycle Management
    Network management and security
    Data protection
    Documentation management

    ESA II
    Associate’s degree or higher in a related field
    Experience building and automating servers either on-premises or in the cloud
    Experience supporting components of a data center environment including rack-mount hardware, structured cabling, UPS, power management and cooling
    Demonstrated clear and concise technical writing skills appropriate for the workplace
    Experience interacting with users and with vendors/partners to identify and resolve server hardware and application problems
    Experience working cooperatively and communicating effectively with management, colleagues and end-users in a customer service driven environment
    Experience working in higher education
    Experience with the following products and services:
    Dell VxRail
    VMware vSphere, vCenter and vSAN
    Red Hat Enterprise Linux and Microsoft Windows Server
    Identity and Access Management
    Directory Services like Active Directory and Azure Active Directory
    Cloud Infrastructure as a Service like Oracle Cloud Infrastructure
    Security standards, tools and procedures
    Ansible and other tools which automate server operating system configuration
    Network management and security
    Commvault backup software or similar
    Certificate lifecycle management
    Scripting tools like PowerShell, Python and Bash
    Data protection
    Documentation management


    Physical Requirements & Working Conditions
    ESA I & II
    Ability to lift, carry or otherwise move devices weighing up to 50 pounds
    Ability to bend, squat, crawl and navigate confined spaces
  •  Contact information:
  • University of Idaho
  • Moscow, ID 83844
  • United States
  • Employer's Website:
  • Visit Employer's website



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