Job No. 158259
- Job Title:
- IT Analyst - VolCard Office - UTK
- Employer:
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The University of Tennessee
- Location:
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Knoxville , TN
- Posting Date:
- 14-Apr-2026
- Description:
-
Job Description
The IT Analyst is responsible for overseeing the technical execution, systems integration, and operational efficiency of Vol Dining, VolCard, and related campus services. This role ensures seamless functionality of Point-of-Sale (POS) systems, access control systems, meal plan administration, and food service operations. The ideal candidate will collaborate with cross-departmental teams, contractors, and IT personnel to deliver innovative solutions while maintaining compliance with university policies and industry standards. Availability for evening and weekend work, as well as conferences.
Responsibilities
Actively participate in project planning meetings, contributing to ideas for new concepts/renovations of established locations, collaborating on project needs. Provide direction on necessary requirements.
Schedule and meet with contractors and local IT personnel on all new concepts/renovation projects, providing guidance and work direction. Monitor the status of projects, providing updates to the Vol Dining Director. Identify risks that could cause project delays resulting in budget shortfalls, or cause problems with functionality once open.
Provide feedback on successes/pain points of projects to minimize challenges for future endeavors.
Establish checklists necessary to minimize operational inefficiencies on large-scale projects.
Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude. Establish regular collaborative meetings with the Food Service Contractor to maintain unified goals and objectives and minimize downtime.
Responsible for all Vol Dining technical oversight and execution including expansion of existing programs and locations.
Leads integration of new technical solutions - new POS systems, new concept integrations (e.g.GrubHub), etc. - and performance tracking including the creation of KPIs around new solutions for senior management to promote successes.
Manages continuous improvements to ensure reliable, secure, and efficient operation, communicating status to senior leadership.
Coordinate testing of program changes and system configurations for third party integrations, in tandem with the Food Service Contractor.
Manage the Meal Plan Scheduler and Search Path for locations and mealtimes to maximize availability to students.
Accountable for monitoring, maintaining, troubleshooting, and resolving POS systems, and working with the Food Service Contractor to make upgrades and ensure reliable access to critical systems.
Manage inventory for Micros to ensure hardware cycle is current.
Plan for software end-of-life by researching alternatives, acquiring implementation costs, visiting other campuses for demonstrations or scheduling/attending on-site demos, evaluating, and implementing software. Prioritize software to avoid multiple software implementations during one budget cycle. Communicate with Director, providing regular updates and information on roadblocks or pain points.
Oversees and supports patching and upgrades for all Vol Dining servers, ensuring application and user security in the production environment to applicable PCI standards.
Accountable, along with Food Service Contractor, for Grubhub processes to ensure kiosks are functional and providing accurate data to Vol Dining and VolCard. Communicate to senior management when processes are unavailable or not functioning correctly to mitigate impact by redirecting resources.
Administer changes for Meal Plans, SVC Changes, Meal Equivalencies, POS locations, etc. for Vol Dining.
Manage inventory to ensure loss prevention.
Attend conferences or visit other institutions as it pertains to POS systems or dining.
Make recommendations based on information gleaned from conferences and industry trends.
Provide on-site assistance during Move-In Weekend to enhance the student onboarding and campus experience by giving direction to students and monitoring dining systems for consistency and functionality.
- Contact information:
- The University of Tennessee
- Knoxville, TN 37996
- United States
- Employer's Website:
-
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