Job No. 157572
- Job Title:
- Medical Assistant Intermediate
- Employer:
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University of Michigan-Ann Arbor
- Location:
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Ann Arbor , MI
- Posting Date:
- 21-Jan-2026
- Description:
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Job Summary
UM Orthotics and Prosthetics Center, a Division of the Department of Physical Medicine and rehabilitation, provides state-of-the-art services to adults and children requiring orthotic and prosthetic devices and is committed to providing outstanding patient care. For over 100 years the University of Michigan Orthotics and Prosthetics Center has provided exceptional service to a diverse patient population and is the largest, free standing O&P facility in the nation. We are an Ambulatory Center, easily accessible on South Industrial Drive and have onsite parking.
We are actively seeking compassionate, enthusiastic, motivated, patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families, and employees. As a Medical Assistant for Orthotics and Prosthetics, you will serve as a positive role model on the clinical team. Your duties will require you to act as a change agent who promotes process improvement and sharing of best practices with the team. Be a part of building a culture that promotes teamwork, open and honest communication, and collaboration with all customers; internal and external. Coach and support other team members to promote improvement and positive performance, embodying service excellence.
Responsibilities*
Provide exceptional customer service to patients and families by performing clinical processes that result in the management of efficient patient flow. Assist in patient care activities and performance improvement projects to improve the safety, efficiency, and quality in the O&P Clinic.
Intake : Efficiently and effectively prepares and organizes clinic exam and procedure rooms with appropriate equipment and supplies - also, sterilization/cleaning of equipment, supply stocking/ordering, and maintenance of patient care areas. Document patient vitals, health status, medications list and allergies in the electronic medical record.
Clinical Support Processes : Work with a multidisciplinary team caring for patients with amputations, muscle weakness, wounds, and brachial plexus injuries in an outpatient setting.
Provides accurate and efficient clinical support processes that include patient preparation for procedures, medication administration, prescription refills, pharmacy insurance authorization, and/or other requests. Provides direct patient care, including but not limited to: diabetic nail debridement and trimming under physician supervision. May facilitate the appointment process with clerical staff (overbooks, or directly schedule). Also perform other assignments such as opening process, supply inventory, and patient calls. Able to collaborate with clinicians and physician staff to ensure optimal patient care. Problem solve patient and family care issues. Responding to patient inquiries regarding care.
Required Qualifications*
High school diploma or GED
Graduation from a medical assistant program or an equivalent combination of education and experience (3-4 years)
Knowledge of basic medical terminology
Experience in panel management including provider registry data and exception reports
This position requires moderate standing/walking, as well as lifting, positioning, pushing, and/or transferring of patients
Desired Qualifications*
Additional formal education in a health care field
Certification as a Medical Assistant
- Contact information:
- University of Michigan-Ann Arbor
- Ann Arbor, MI 48109
- United States
- Employer's Website:
-
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