Job No. 156919
- Job Title:
- Front Desk Support Specialist
- Employer:
-
Mercer University
- Location:
-
Macon , GA
- Posting Date:
- 03-Nov-2025
- Description:
-
Responsibilities:
The candidate in this position acts as a medical secretary/receptionist for the front desk at a multi-specialty practice. Handles check in and check out of patients, collect payments and post charges/payments. Responsible for appointment scheduling, rescheduling, and cancellations. Responsible for appointment reminders, accurate data entry of all patient information, entering information into the EMR, updating of demographics, updating of pertinent information, scanning and copying records as required. This individual is responsible for handling multiple phone calls and creating a professional and welcoming environment for Mercer Medicine.
Qualifications:
A high school diploma or GED is required, along with one year of healthcare office experience to include hands on computer knowledge of electronic medical records, preferably EMD and/or Athena. The successful candidate must be able to provide excellent customer service with a professional, yet friendly, disposition. Must be flexible and adapt to change well. The ability to maintain composure and the awareness of when to seek help from supervisors are essential.
Background Check Contingencies:
- Criminal History Check
- Credit History Check
Documents:
- Resume
- Cover Letter
- List of three professional references with contact information
About Mercer University
Founded in 1833, Mercer University is a distinguished private institution recognized for its commitment to academic excellence, leadership development, and community engagement. With campuses across Georgia, Mercer’s twelve schools and colleges offer a wide range of undergraduate, graduate, and professional programs. The university cultivates a close-knit, student-centered environment where innovation, service, and personal growth are deeply valued. Mercer’s employees are at the heart of its mission, dedicated to advancing innovation, supporting student success, and strengthening both our local and global communities through service. At Mercer, we believe in the power of relationships and the importance of in-person collaboration. Accordingly, our employees are expected to serve in-person as it fosters real-time problem solving, mentoring, and the meaningful connections that strengthen both our work and service to our students and the broader university community.