Job No. 156057
- Job Title:
- Technical Support Consultant
- Employer:
-
Baylor University
- Location:
-
Waco , TX
- Posting Date:
- 04-Aug-2025
- Description:
-
What We're Looking For
We are seeking a self-motivated and customer-service oriented IT professional to join our growing team. In this role, you will provide technical support to our users for a variety of hardware, software, and end-user issues. You will troubleshoot and resolve issues quickly and efficiently, document solutions for future reference, and collaborate with other team members to ensure a positive customer experience.
This position follows a 10:00 AM – 7:00 PM shift schedule; however, the schedule is subject to change based on business needs.
An associates degree and less than one year of relevant experience are required. A bachelors degree and two years of relevant work experience is preferred. A combination of education and experience will be considered in lieu of one another.
Qualifications:
Experience providing technical support to end-users
Strong understanding of computer hardware and software
Excellent communication and interpersonal skills
Ability to troubleshoot and resolve problems independently
Excellent written and verbal communication skills
A team player with a positive attitude
Preferred Qualifications:
Experience with Windows 10/11 and Mac OSX
Prior technical documentation experience
Applicants must currently be authorized to work in the United States on a Full-Time basis.
What You Will Do
Provide Level 1 service desk support for hardware, software, and end-user inquiries via phone, chat, email, and in-person interactions.
Troubleshoot and resolve a variety of technical issues
Document solutions in a clear and concise manner for use by coworkers and future reference
Create knowledge base articles on common issues and solutions
Maintain accurate and up-to-date records of all service requests
Perform all other duties as assigned to support Baylor’s mission.
Ability to comply with University policies.
Maintain regular and punctual attendance.
What You Can Expect
As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family’s wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more, go to Baylor Benefits & Advantages.