Job No. 155369
- Job Title:
- Manager, Desktop Services
- Employer:
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Anne Arundel Community College
- Location:
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Arnold , MD
- Posting Date:
- 04-Apr-2025
- Description:
-
Position Summary
The Manager, Desktop Services, is responsible for overseeing the daily operations of the Desktop Support team, ensuring timely and effective support for faculty, staff, and students. This role provides leadership and operational management to deliver high-quality technical support services in alignment with institutional goals. The manager will lead a team of technicians to support campus-wide computing needs, manage desktop hardware and software deployments, and collaborate with other IIT teams to enhance end-user experience. The manager will also perform hands-on desktop work to address escalated issues.
Information and Instructional Technology team members must be dedicated to fostering a culture of excellence. Successful candidates will help IIT build our culture by enabling frictionless service, valuing feedback, and embracing continuous improvement and learning. To support this foundation, IIT has established five pillars. These pillars create a collaborative, supportive, and inclusive professional culture. Successful candidates will be skilled technologists who value AACC’s community and people. They will also be empathetic to the challenges faced by our students, faculty, and staff.
Our Characteristics of Excellence are the guiding principles of our division, empowering our teams to deliver exceptional results and drive success. Successful candidates will treat people with respect, dignity, and fairness, consistently delivering quality results and following through on commitments and responsibilities. They will cultivate teamwork and collaboration, embrace opportunities for improvement and innovation, and maintain open and honest communication with integrity. Additionally, they will appreciate the value of simple, efficient solutions, recognize the importance of building positive relationships, and respect others' time.
Anne Arundel Community College (AACC) is committed to enriching the educational experience it offers through the diversity of its faculty, administrators, and staff members. The college seeks to recruit and support a broadly diverse team who will contribute to the college's excellence, diversity of viewpoints and experiences, embrace concepts of equity and inclusiveness, and support the equal rights of all people by advancing the understanding and appreciation of differences including age, race, gender, ability, religious convictions, socio-economic status, ethnic heritage, or sexual orientation.
While we appreciate your interest in employment with Anne Arundel Community College, applicants must be currently authorized to work in the U.S. on a full-time basis. Employment-based visa sponsorship (including H-1B sponsorship) is not available for any position.
Pay dates occur on the 7th and 22nd of each month. If those dates fall on a weekend, the pay date occurs on the Friday prior to the 7th and 22nd. As an employee of the college, you are eligible for a comprehensive benefits package .
In the best interest of the College, only individuals who are residents of Maryland or one of the following states will be eligible for employment at the college: Delaware, Pennsylvania, Virginia, West Virginia or the District of Columbia. The college will annually review this restriction and, if appropriate, expand the list of states of employment eligibility
Job Duties and Responsibilities
Manages and leads the Desktop Support team, providing mentorship, performance management, and professional development opportunities. Responsible for setting goals, identifying professional development opportunities, processing leave, and fostering a positive and supportive environment where staff are motivated and accountable.
Develops and implements guidelines, procedures, and best practices for desktop support, ensuring alignment with institutional priorities and IT service management (ITSM) frameworks.
Develops and maintains documentation for technical processes, training materials, and knowledge base articles.
Ensures high-quality customer service by monitoring ticketing system metrics, response times, and end-user satisfaction.
Responsible for staffing capacity planning ensuring resources are in alignment with business objectives.
- Contact information:
- Anne Arundel Community College
- Arnold, MD 21012
- United States
- Employer's Website:
-
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