Job No. 154577
- Job Title:
- IT Support Technologist
- Employer:
-
Ball State University
- Location:
-
Muncie , IN
- Posting Date:
- 08-Jan-2025
- Description:
-
About this Opportunity
Unified Technology Support (UTS), a division of Information Technology at Ball State University, is seeking an IT Support Technologist with customer service skills and a strong background in providing advanced technical support for technology resources including Windows and macOS computers, mobile devices, networks, and software applications with an emphasis on troubleshooting, maintenance, and system integration. The person filling this role should expect to support a wide range of campus technologies within multiple departments and/or buildings on the Ball State University Campus. This role will also provide support one half-day per week during a Technology HelpDesk shift, where they will assist clients via phone, web tickets, and online chats. Additionally, the person in this role will provide support for College of Architecture events and will need to be familiar with and capable of photographing or capturing video as needed and then provide edited photo and video content for the College and its departments as needed.
Our Statement on Inclusiveness
At Ball State University, inclusiveness is one of the enduring values and informs all of our work. We define ‘inclusiveness’ as a commitment ‘to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.’ As such, this value incorporates a commitment to inclusive excellence and freedom of expression.
Benefits and Community
Ball State University offers an excellent benefits package for eligible positions. Click here to explore options.
Affordable Healthcare
Retirement
Tuition Remission (For eligible employees, their dependents, and spouse)
Paid Parental Leave
Professional Development
Curious about benefits calculations? Please visit the following link to explore: https://www.bsu.edu/about/administrativeoffices/humanresources/jobs
Live Near Your Work - If you are considering living near the Ball State area, please visit the following link to learn more about relocation and living in east central Indiana: https://www.bsu.edu/about/live-near-your-work
FLSA Administrative Exemption
Hrs/Week 40
Length of Assignment Full-Time At-Will
Position Function
Provide leadership, management, and support of microcomputers and network connections that are crucial to the information flow of the university; includes installation; maintenance; problem resolution; systems integration for hardware and software; support faculty and staff with all aspects of computing for the classroom. Provide photography and videography support for CAP including college and departmental events.
Minimum Education
1. Bachelor’s degree from an accredited college or university by date of
appointment.
Or, in lieu of Bachelor’s degree:
2. Associate’s degree plus an additional combination of education or experience
in IT equivalent to two years.
Or
3. High school diploma or GED plus an additional combination of education or
experience in IT equivalent to four years.
Minimum Experience
At least two years of experience working with PCs/networks—installations, system configuration, troubleshooting, and networking; in-depth knowledge of various computer platforms—Windows and MacOS.
Minimum Other
Excellent oral and written communication skills.
Authorization to work in the US Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
Preferred Education
Bachelor’s degree in applied technology, computer science, MIS, or related area.
Preferred Experience
Three or more years of experience working with PC/networks in higher education or related area; experience with computer imaging; supervisory experience. Provide photography and videography support for CAP including college and departmental events.
Preferred Other
Excellent organizational and analytical skills; excellent interpersonal skills.
Pre-Employment Screening Requires successful completion of a background check.