Job No. 154562
- Job Title:
- Financial Aid Advisor
- Employer:
-
VT
- Location:
-
Blacksburg , VA
- Posting Date:
- 07-Jan-2025
- Description:
-
Job Description
The Financial Aid Advisor provides outstanding customer service to students, parents, faculty, staff, and the public through in-person, phone, and email advising. This position is responsible for program management in assigned areas of responsibilities (i.e. Satisfactory Academic Progress, Professional Judgments, Outreach and Communication, and Education Abroad, etc.) The advisor assists in determining eligibility for financial aid, resolving student eligibility issues, processing awards, reviewing and processing professional judgment appeals, and leading/participating in outreach events. This position requires occasional evening and weekend work. There will also be some blackout vacation days during peak processing times.
Required Qualifications
This position requires a customer-focused person who works cooperatively, adapts easily and quickly, accepts responsibility, ensures a high level of accuracy with attention to detail, and thrives in a high-volume environment. Commitment to student access and success is a must. Knowledge and skill requirements include: associate degree or experience in a student or customer facing position; demonstrated proficiency providing high-level customer service on the phone, in person, and digitally; ability to prioritize and manage multiple competing tasks; strong listening and communication skills; public speaking and presentation skills; demonstrated proficiency with standard office software; ability to exercise sound judgment in making difficult decisions; experience working with individuals and families from diverse backgrounds.
Preferred Qualifications
Experience working in a college/university financial aid office.
Spanish language proficiency.
Website and social media management experience.