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Job No. 154010

  • Job Title:
  • Academic Program Specialist
  • Employer:
  • University of Maryland-Baltimore County
  • Location:
  • Baltimore , MD
  • Posting Date:
  • 31-Oct-2024
  • Description:
  • Responsibilities:
    The incumbent will update student records and provide front line coordination and support for the customer services operations of the Registrar's office.

    Responsibilities include:

    Coordinates and responds to a high volume of inquiries regarding student records, enrollment verifications and registration
    Making adjustments to students' records, which include but not limited to, undergraduate declaration of major, grade changes, name and address changes and records notations
    Answering customer service inquiries via RT, email and phone
    Orientation support
    Coordinates Inter-Institutional Enrollment with UMBC and other MD institutions
    Assists students with using parchment transcript request service and registration systems
    Other duties as assigned
    Required Minimum Qualifications:
    Bachelor's Degree
    Prior work experience in a service delivery environment
    Strong written and verbal communications skills
    Ability to interpret and explain policy and procedural information
    Basic word processing and data entry skills
    Ability to work in a variety of online environments
    High level of attention to detail and organization
    Demonstrate exceptional customer service skills
    Ability to work individually and collaboratively
    Meet deadlines and communicate effectively with student and staff
    One year in administrative staff work
    Preferred Qualifications:
    Prior work experience in higher education in an academic records or registration setting.
    Experience with PeopleSoft and comfort in learning new web content management systems.
  •  Contact information:
  • University of Maryland-Baltimore County
  • Baltimore, MD 21250
  • United States
  • Employer's Website:
  • Visit Employer's website



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