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Job No. 139014

  • Job Title:
  • Senior Student Account Representative
  • Employer:
  • Syracuse University
  • Location:
  • -- , NY
  • Posting Date:
  • 11-Jul-2018
  • Description:
  • Job Description
    The primary role for this position is to be a resource for Student Account Representatives, Front desk coordinator, Third Party billing coordinator and NYS awards coordinator. The position is responsible for monitoring the workflow including incoming phone calls, student/parent face to face interaction, irate phone calls and account adjustments.

    • An Associate’s degree desired and minimum three years of experience in a related field.

    • Proficiency with People soft financials, student records and Financial aid.

    • Requires experience in Microsoft office.

    • Excellent customer service and supervisory skills required

    Job Specific Qualifications
    • Position requires excellent communication skills, both written and oral.

    • Independent decision making is required with good business judgment and analysis of student accounts.

    • Respond to complex questions from students and parents concerning their billing statements with the ability to extract and interpret information from the following information systems: Financial Aid and Student Records. Items elevated to this position may require multi step problem solving and in depth research.

    • Interpret, explain, and enforce university and government policies and procedures as they pertain to student accounts, financial aid and registration. Recommend and implement policy and procedure improvements and adjustments.

    • Resource for staff of six Account Representatives with regard to University financial policies and procedures. Assist manager by identifying problems that need to be addressed. Monitor daily schedule of representatives to adjust when necessary to provide efficient customer service. Support staff positions in their absence or when the workload requires it.

    • Process refund requests, account adjustments, Monthly Payment Plans and financial statements, while providing the appropriate documentation to satisfy audit reviews.

    Physical Requirements


    Application Instructions
    In addition to completing an online application, please submit a resume and cover letter.

    About Syracuse University

    Syracuse University is a private research university of extraordinary academics, distinctive offerings and an undeniable spirit. With a gorgeous campus in the heart of New York State, a global footprint and a history that dates to 1870, we embrace diverse backgrounds and viewpoints.

    Our student population includes nearly 15,000 undergraduates and 5,000 graduate students, representing all 50 U.S. states and 123 countries. Our proud commitment to veterans and their families is unrivaled in higher education. Home to 11 schools and colleges, Syracuse University blends the foundational power of the liberal arts with the intense focus of professional programs. We offer undergraduate, graduate, and professional degrees in Architecture, Arts and Sciences, Education, Engineering and Computer Science, Sport and Human Dynamics, Information Studies, Law, Management, Citizenship and Public Affairs, Public Communications, and Visual and Performing Arts.

    A medium-sized city situated in the geographic center of the state, Syracuse, N.Y., is approximately a four-hour drive from New York City, Boston, Philadelphia, Toronto and Montreal. With a metropolitan population of 700,000, Syracuse is a center for cultural, recreational and artistic events, including the Everson Museum of Art, Syracuse Stage, Symphoria, Destiny Mall, multiple sporting events, and festivals including Jazz Fest and Winterfest. The outdoor enthusiast will enjoy having the Adirondack Mountains, the Finger Lakes, Lake Ontario, and the Thousands Islands Region within easy driving distance of the Syracuse campus.


    Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

    Commitment to Supporting and Hiring Veterans

    Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

    Commitment to a Diverse and Inclusive Campus Community

    Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.
  •  Contact information:
  • Syracuse University
  • --, NY 13244
  • United States
  •  Online Application:
  • Apply Online

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